When you start to co-operate with us, you’ll know exactly who to go to for information, advice and help. We’ll meet, call and mail regularly. Because problems can occur when least expected, you’ll also get our cellphone numbers so you can reach us whenever you need us.
Co-operation with us is all about long-term bonds: you learn from us and we learn from you. You’ll find us attentive and responsive, ready to advise as well as to act, trustworthy and transparent.
We offer you a dedicated sales and customer service person or team. The size and scope of your team depends on your needs and profile: your industry, your languages, your special requirements.
Our customer care team’s goal is to translate client needs into solutions, manage orders, provide production updates, and answer any questions that arise. Each team member is thoroughly familiar with the client’s business and Walstead Central Europe potential, allowing them to deliver answers and suggest solutions in a clear and helpful manner.
Walstead Central Europe sets the bar high for customer service and draws on 25 years of experience to deliver a best-in- class experience. As the first large printing organization in Central Europe to introduce the idea of a single point of contact for clients, we know that innovation goes hand-in- hand with support.
Using a combination of interviews, analytical and language tests, we ensure that each customer service employee is well prepared to respond to your needs. We carefully select team members on the basis of their educational background, communication skills and personality, analytical and project management capabilities, and language proficiency.
Our Golden Rules of Service encapsulate our ideal standards for work competences and behaviors. They include client focus, a proactive mindset, responsibility, availability, sensitivity and adaptability to cultural norms, and a client-centric approach.
We deliver project management services to 70 countries in the languages they need (currently English, French, German, Hungarian, Italian, Polish, Spanish, and Russian), remotely or on-site.
Cooperation is based on agreeing specific deliverables, determining CTQ (Critical To Quality) specifications, drawing up a plan, determining the monitoring and feedback loop, initiating the processes,executing on deliverables, monitoring performance and reporting on what has been done.